Refund policy

RETURNS & REFUNDS POLICY

At Bounce by Keke Jones, all sales are final due to the hygienic nature of hair products. Please read carefully before purchasing.

❌ NO REFUNDS OR RETURNS if:

• Hair has been installed, worn, combed, brushed, cut, dyed, bleached, or altered

• Lace has been cut or customized

• Product shows signs of wear, odor, or product use

• Original packaging has been damaged or removed

Once hair is worn or altered, it cannot be resold for health and safety reasons.

⸻

✅ ELIGIBLE RETURNS (RARE CASES ONLY)

Returns are accepted ONLY IF:

• Item is unused and uninstalled

• Lace is uncut

• Hair is in original condition

• Product is returned in original packaging

• Return request is made within 48 hours of delivery

📌 All approved returns are subject to inspection.

⸻

🔄 EXCHANGES

We may offer an exchange or store credit (not a refund) if the item meets all return requirements.

⸻

🚫 FINAL SALE ITEMS

The following items are FINAL SALE:

• Custom wigs

• Lace wigs

• Sale or discounted items

• Pre-orders

⸻

🚚 DAMAGED OR INCORRECT ORDERS

If you receive the wrong item or a damaged package:

• Contact us within 24 hours of delivery

• Include clear photos and video proof

• We will resolve the issue accordingly

⸻

💳 SHIPPING FEES

Shipping fees are non-refundable.

⸻

⚠️ FRAUD PREVENTION

Bounce by Keke Jones reserves the right to refuse returns that show signs of wear, alteration, or fraudulent activity.